Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, original tags must be intact and cannot be cut or removed, and in its original packaging. You’ll also need the receipt or proof of purchase. 

The customer is responsible for the generated return costs. Shipping costs will not be refunded.
To start a return, you can contact us at rosacabin@gmail.com. 

Damages and issues
Each product is carefully inspected before being dispatched. 

 

Exceptions / non-returnable items 

• Lingerie – not in their original condition, or with components missing (such as detachable pendants, straps, harnesses or chains)
• Please note as lingerie are intimate garments, if your items are soiled (make-up, fake tan, deodorant or personal stains), we will deem these as unacceptable for return and will post these items back to you.
• Custom-made pieces are non-refundable. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rosacabin@gmail.com.